Wireless Support

i need help with...

Fixing My Phone

Device Support

Checking My Data Usage

Registering to Manage My Account

Fixing My Phone

Device Support

Checking My Data Usage

Registering to Manage My Account

Fixing My Phone

Device Support

Checking My Data Usage

Registering to Manage My Account

support topics

Account & Billing

How to view your current C Spire bill online
View the details of your bill by accessing your online account. Here's how:

How to set up AutoPay and Paperless Billing for your C Spire Wireless bill
AutoPay Enjoy the convenience of knowing that your C Spire Wireless bill will be paid automatically each month with AutoPay. Automatic payments will be charged to your credit/debit card or deducted from your bank account. The charge or withdrawa...

Understanding C Spire's exchange and return policy
Product exchanges are only accepted at C Spire retail locations. You must have the receipt and packaging from the original purchase for all returns and exchanges.

Understanding C Spire's Credit Check Policy
At C Spire, a credit check is not required when signing up for a prepaid plan or when signing up through C Spire Switch, but is required when signing up for a postpaid plan. The credit check we run when signing up for a postpaid plan count...

Phones & Devices

Device Troubleshooting & Step-by-Step Tutorials →

Plans & Features

Understanding Directory Assistance charges
Calls to Directory Assistance are not included in your plan. Each call to 411 Directory Assistance results in a charge. The charge for a Directory Assistance call differs by plan type:

How to shop for plans on C Spire
To choose your plan or change your plan, follow the steps below.

Keep up with your data needs - Data Pass, Speed Pass or Top Up Pass
If you run out of data during the month, you can add more with a Data Pass, Speed Pass or Top Up Pass. These passes provide additional data when you need it, and you can purchase a Pass directly from your device.

Understanding C Spire's Prepaid and Postpaid plans
At C Spire , we offer prepaid and postpaid plans with a variety of included features and additional options. To learn more, visit our Postpaid Plan Descriptions page, or our Prepaid Plan Descriptions page to see what's included

Understanding C Spire's Unlimited with CashBack on your Bill plan
Never worry about data limits with the Unlimited with CashBack on your Bill plan. Not only does the plan include unlimited data* for up to 10 lines, you'll also get unlimited talk, text and free international texting to over 140 countries.

Prepaid Wireless

International Calling Rates when you're in the U.S.
Wireless calls placed to locations outside of the United States, Puerto Rico, or the U.S. Virgin Islands, will incur an international long-distance charge.

How to shop for Prepaid phones on C Spire
Browse C Spire's wide selection of new and refurbished devices.

How to troubleshoot when you can't buy or use your Data Pass
If you're having trouble buying or using a Data Pass, Speed Pass or Top Up Pass, there may be a quick fix. If you've bought a Pass and can't use the Internet: Disable your Wi-Fi to access the C Spire network.

View links to our Device Rebate Forms

Parental Controls and Kids Phones

Connect & Protect Kids Plans
Raising kids and teens in a complex digital world isn’t easy. As a parent, you can never account for everything. But the Connect & Protect Plan is a huge help in making it safer for your child to enjoy their device.

Parents' Resource Center
Find free resources to help you parent in a digital age with C Spire Connect & Protect.

Kid’s first phone resources
Check out the great options for a kid's first watch and other devices.

Parental Control Setup Guides
Our step-by-step guides make it easy to turn on and adjust parental controls for your child's device, from blocking certain apps and content to setting usage limits.

Orders & Returns

How to check your C Spire order status online
Access your order status in your online account or with your order number. See below.

How to use the In-Store Pickup option for online orders
In-Store Pickup allows you to place an order online and pick it up in a store. This option can only be selected when checking out online. Learn how to use it by following the steps below.

Same Day Delivery | C Spire Wireless

Coverage

Coverage Locator

View coverage for any address or location nationwide, and find any C Spire store

International Calling, Texting, and Data | C Spire